COVID-19 REOPENING POLICY
All purchases are non-refundable and non-exchangeable, unless otherwise described.
If a show is cancelled by CSPS, the box office will contact each ticket holder. Your ticket(s) will automatically be applied to the rescheduled performance.
Once the new date is announced you will be contacted by the box office. If the event is not rescheduled or the new date doesn’t work, the value of your ticket(s) can be converted to a 100% tax deductible donation to CSPS.
Student tickets are available at our box office for certain shows. If student tickets are available, it will be listed as a ticket price on the event page. A student is under the age of 23 with a valid student ID. You must have your student ID available to purchase a student price ticket.
Companion tickets volunteers for shows at CSPS are entitled to one companion ticket per volunteer the night of the show.
Group Discounts are available for certain shows in blocks of 20 or more. Inquiries for group ticket rates can be sent to email@example.com. Not all shows are eligible for group rates.
Almost all shows at CSPS Hall are General Admission, first come first serve shows. The overwhelming majority of our shows are seated shows. Occasionally, the artist or the musical stylings call for a different audience configuration. Below are the ways a show would be set-up at CSPS Hall.
Seated shows are general admission with up to 200 chairs. To ensure you get a good seat, or can be seated with a friend, companion, or family member, please arrive early and enjoy a snack or refreshment at Carlo, our bar right outside the Theater. There is no reserved seating.
Standing Room shows are general admission with up to 300 guests featuring 93 chairs on our platform risers and an open floor in front of the stage. CSPS, even during standing shows, is a listening room. Do not have conversations, including whispering, during the concert or event. This will distract performers as well as fellow audience members. If you want to have a conversation with your friends or fellow audience members, please visit our bar, Carlo, Club Room Gallery or Commons Gallery outside of the Theater.
C Space shows are general admission seated shows with up to 75 chairs in our downstairs, main floor, black box theater. To ensure you get a good seat, or can be seated with a friend, companion, or family member, please arrive early and enjoy a snack or refreshment at Carlo, our bar right outside the Theater. There is no reserved seating.
The following guidelines need to be respected in order for all patrons and artists to have an enjoyable and safe experience. Please be courteous to those around you.
Grounds for removal
Please note, if our staff finds you are not adhering to the above guidelines, we will give one verbal warning requesting you to change your behavior. If you continue to disregard the guidelines, we will request that you leave the premises. Being removed from more than one event will result in your being banned from CSPS presented events for at least one calendar year.
This privacy notice discloses the privacy practices for cspshall.org. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Our anti-discrimination policy explains how we prevent discrimination and protect our employees, customers and stakeholders from offensive and harmful behaviors. This policy supports our overall commitment to create a safe and happy workplace for everyone.
Our company seeks to be in compliance with all anti-discrimination laws, including [Title VII of the Civil Rights Act of 1964, Americans with Disabilities Act (ADA) and Age Discrimination in Employment Act (ADEA.)] We explicitly prohibit offensive behavior (e.g. derogatory comments towards colleagues of a specific gender or ethnicity.)
This policy applies to all employees, contractors, visitors, customers and stakeholders.
Discrimination is any negative action or attitude directed toward someone because of protected characteristics, like race and gender. Other protected characteristics are:
Our anti-discrimination and anti-harassment policies go hand-in-hand. We will not tolerate any kind of discrimination that creates a hostile and unpleasant environment for employees, interns or volunteers.
This is not an exhaustive list, but here are some instances that we consider discrimination:
Employees who harass their colleagues will go through our disciplinary process and we may reprimand, demote or terminate them depending on the severity of their offence.
We recognize that sometimes discrimination is unintentional, as we may all have unconscious biases that could be difficult to identify and overcome. In case we conclude that an employee unconsciously discriminates, we will support them through training and counseling and implement processes that mitigate biases as we indicate in the next section. But, if this person shows unwillingness to change their behavior, we may demote or terminate them.
We will not be lenient in cases of assault, sexual harassment or workplace violence, whether physical or psychological. We will terminate employees who behave like this immediately.
To ensure that our conduct and processes are fair and lawful, we:
We will also consider additional measures to prevent discrimination, like:
If you are the victim of discriminatory behavior (or if you suspect that others are being discriminated against,) please talk to the Executive Director (or your manager) as soon as possible. CSPS is committed to hearing your claim, investigating the issue and determining punishment.
Punishment for discriminatory behavior depends on the severity of the offense. For example, inadvertently offending someone might warrant a reprimand. Conversely, willfully bypassing employees for promotion because of a protected characteristic will result in termination.
If you decide to make a claim to a regulatory body (e.g. the Equal Employment Opportunity Commission,) we are committed and bound by law not to retaliate against you.
CSPS is proactive and responsive about determining whether discrimination occurs. For example, we:
We will investigate all claims discreetly. We will never disclose who made a complaint to anyone or give out information that may help others identify that person (e.g. which department or role they work in.)
We should all strive to prevent and address discrimination. Be aware of your implicit biases and speak up whenever you or your colleagues are discriminated against. If you have any ideas on how we can ensure fairness and equality in our workplace, we are happy to hear them.