Frequently Asked Questions

COVID-19 REOPENING POLICY

• Masks are recommended within the CSPS Hall building to help keep our staff and community safe. If you're in need of a mask, you can pick one up at the box office. 
• If you are experiencing any symptoms or have been exposed to anyone ill, please stay home. 
• Visitors must practice social distancing whenever possible and remain a minimum of 6 feet away from others. 
• Regularly and thoroughly wash your hands! Our bathrooms are equipped with no-contact soap and water dispensers in addition to the complimentary hand sanitizing stations throughout the building. 
• Occasionally, artists will request further COVID procedures in order to make their show safe. Please check the webpage of the show for the latest policies.

Ticket Purchases

All purchases are non-refundable and non-exchangeable, unless otherwise described.

Cancellation Policy

If a show is cancelled by CSPS, the box office will contact each ticket holder. Your ticket(s) will automatically be applied to the rescheduled performance. 

Once the new date is announced you will be contacted by the box office. If the event is not rescheduled or the new date doesn’t work, the value of your ticket(s) can be converted to a 100% tax deductible donation to CSPS.

Discount Tickets

Student tickets are available at our box office for certain shows. If student tickets are available, it will be listed as a ticket price on the event page. A student is under the age of 23 with a valid student ID. You must have your student ID available to purchase a student price ticket.

Companion tickets volunteers for shows at CSPS are entitled to one companion ticket per volunteer the night of the show. 

Group Discounts are available for certain shows in blocks of 20 or more. Inquiries for group ticket rates can be sent to info@cspshall.org. Not all shows are eligible for group rates.

Audience Configurations

Almost all shows at CSPS Hall are General Admission, first come first serve shows. The overwhelming majority of our shows are seated shows. Occasionally, the artist or the musical stylings call for a different audience configuration. Below are the ways a show would be set-up at CSPS Hall.

Seated shows are general admission with up to 200 chairs. To ensure you get a good seat, or can be seated with a friend, companion, or family member, please arrive early and enjoy a snack or refreshment at Carlo, our bar right outside the Theater. There is no reserved seating.

Standing Room shows are general admission with up to 300 guests featuring 93 chairs on our platform risers and an open floor in front of the stage. CSPS, even during standing shows, is a listening room. Do not have conversations, including whispering, during the concert or event. This will distract performers as well as fellow audience members. If you want to have a conversation with your friends or fellow audience members, please visit our bar, Carlo, Club Room Gallery or Commons Gallery outside of the Theater.

Black Box shows are general admission seated shows with up to 75 chairs in our downstairs, main floor, black box theater. To ensure you get a good seat, or can be seated with a friend, companion, or family member, please arrive early and enjoy a snack or refreshment at Carlo, our bar right outside the Theater. There is no reserved seating.

Audience Guidelines

The following guidelines need to be respected in order for all patrons and artists to have an enjoyable and safe experience. Please be courteous to those around you.

• If you need assistance during the show, please go to your nearest volunteer usher. If additional assistance is needed the usher will get the appropriate person to further help you.
• Please arrive on time. We know parking in the NewBo District can be a hassle and our will-call lines can be long. Please allow extra time for travel, parking, and finding your seats. If you arrive late we may ask you to wait until an appropriate break in the show to get you to your seats.
• CSPS, even during standing shows, is a listening room. Do not have conversations, even whispering, during the concert or event. This will distract performers as well as fellow audience members. If you want to have a conversation with your friends or fellow audience members, please visit our bar, Carlo, Club Room Gallery or Commons Gallery outside of the Theater. If your child becomes restless, frightened, or loud, please take them to the lobby.
• Silence all cell phones, pagers, watches and other devices. Don’t text, tweet, blog or surf. The glow from your device is distracting. You are here to enjoy the show so please give the show your attention!
• For seated shows, keep feet, bags, and children out of the aisles. Blocking the aisles is against the fire code.
• Take note of venue rules and posted notices. Many shows do not allow photography or recording. Flash photography is never allowed. If we ask you to stop, please do so. You are here to experience the concert.
• Respect the supporting act: you never know where they are going in the future. If you really dislike the music, take a walk or check out our current gallery exhibit on the second floor. Please be polite.
• Patrons are never allowed on stage. Not before the show, during the show, or after the show.

Grounds for removal

Please note, if our staff finds you are not adhering to the above guidelines, we will give one verbal warning requesting you to change your behavior. If you continue to disregard the guidelines, we will request that you leave the premises. Being removed from more than one event will result in your being banned from CSPS presented events for at least one calendar year. 

This privacy notice discloses the privacy practices for cspshall.org. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

• What information we collect;
• With whom it is shared;
• How it can be corrected;
• How it is secured;
• How policy changes will be communicated; and
• How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If other organizations use cookies or other devices that track site visitors to your site, insert a paragraph like this in your privacy notice: 

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Sharing 

We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Policy Purpose

Our anti-discrimination policy explains how we prevent discrimination and protect our employees, customers and stakeholders from offensive and harmful behaviors. This policy supports our overall commitment to create a safe and happy workplace for everyone.

Our company seeks to be in compliance with all anti-discrimination laws, including [Title VII of the Civil Rights Act of 1964, Americans with Disabilities Act (ADA) and Age Discrimination in Employment Act (ADEA.)] We explicitly prohibit offensive behavior (e.g. derogatory comments towards colleagues of a specific gender or ethnicity.)

Scope

This policy applies to all employees, contractors, visitors, customers and stakeholders.

Policy Elements

Discrimination is any negative action or attitude directed toward someone because of protected characteristics, like race and gender. Other protected characteristics are:

• Age
• Religion
• Ethnicity / nationality
• Disability / medical history
• Marriage / civil partnership
• Pregnancy / maternity/ paternity
• Gender identity / sexual orientation

Discrimination and Harrassment

Our anti-discrimination and anti-harassment policies go hand-in-hand. We will not tolerate any kind of discrimination that creates a hostile and unpleasant environment for employees, interns or volunteers.

This is not an exhaustive list, but here are some instances that we consider discrimination:

• [Hiring managers disproportionately disqualifying male or female job candidates on purpose.]
• [Managers bypassing team members with specific protected characteristics (e.g. race) for promotion without being able to formally prove (e.g. with documentation) the reasons other employees were selected instead.]
• [Employees making sexist comments.]
• [Employees sending emails disparaging someone’s ethnic origin.]

Employees who harass their colleagues will go through our disciplinary process and we may reprimand, demote or terminate them depending on the severity of their offence.

We recognize that sometimes discrimination is unintentional, as we may all have unconscious biases that could be difficult to identify and overcome. In case we conclude that an employee unconsciously discriminates, we will support them through training and counseling and implement processes that mitigate biases as we indicate in the next section. But, if this person shows unwillingness to change their behavior, we may demote or terminate them.

We will not be lenient in cases of assault, sexual harassment or workplace violence, whether physical or psychological. We will terminate employees who behave like this immediately.

Actions to prevent discrimination

To ensure that our conduct and processes are fair and lawful, we:

• [Use inclusive language in job ads and include EEO statements.]
• [Set formal job-related criteria to hire, promote and reward team members.]
• [Offer compensation and benefits according to position, seniority, qualifications and performance, not protected characteristics.]
• [Accommodate people with disabilities.]

We will also consider additional measures to prevent discrimination, like:

• [Using hiring processes that reduce bias like structured interviews and blind hiring programs.]
• [Organizing trainings on diversity, communication and conflict management to improve collaboration among employees of different backgrounds.]

What to do in cases of discrimination

If you are the victim of discriminatory behavior (or if you suspect that others are being discriminated against,) please talk to the Executive Director (or your manager) as soon as possible. CSPS is committed to hearing your claim, investigating the issue and determining punishment.

Punishment for discriminatory behavior depends on the severity of the offense. For example, inadvertently offending someone might warrant a reprimand. Conversely, willfully bypassing employees for promotion because of a protected characteristic will result in termination.

If you decide to make a claim to a regulatory body (e.g. the Equal Employment Opportunity Commission,) we are committed and bound by law not to retaliate against you.

How we address discrimination complaints

CSPS is proactive and responsive about determining whether discrimination occurs. For example, we:

• [Look into similar claims about the same person or process to determine if discrimination is systemic.]
• [Evaluate testimonies on social media that visitors, job candidates or former employees have made.]
• [Conduct discreet interviews and gather information.]

We will investigate all claims discreetly. We will never disclose who made a complaint to anyone or give out information that may help others identify that person (e.g. which department or role they work in.)

We should all strive to prevent and address discrimination. Be aware of your implicit biases and speak up whenever you or your colleagues are discriminated against. If you have any ideas on how we can ensure fairness and equality in our workplace, we are happy to hear them.